Leadership Skills – Business Communication
“How we communicate with others and with ourselves ultimately determines the quality of our lives.”
brings you a toolkit to understand the communication process and develop essential communication skills. Communication results in understanding between two people when the initiated and intended message is closely received and responded to by the other person. Whenever two people are in the presence of each other, they are communicating. Communication skills are acquired more than they are innate. The definitions of the words are found in dictionaries, the meanings of the words are the interpretation given by the recipient of the communication. The meaning people get from your communication has more to do with your actions than your words.
Find out why effective communication is essential to your success within a team. Develop listening and questioning skills that encourage team member contribution and involvement. Develop feedback skills that lead to team cooperation and accountability.
The central objective of communication is the transmission of meaning. The communication process is successful only when the receiver understands an idea as the sender intended it. How does a message or idea pass from one person to another? To convey our message, we engage in a sensitive and complex communication process, with different elements like sender, message, channels, receiver, noise and feedback.
In its simplest sense, decision making is the act of choosing between two or more courses of action. Decision making is a key skill in the workplace and is especially important if you want to be an effective leader. When decisions need to be made, there are several steps to go through to arrive at a workable solution. Understand the meaning and importance of decision making and how to view it as a process.
Today’s dynamic business world demands that you make decisions that dramatically increase productivity and provide competitive advantage. But how do you know if a decision will benefit the organization? And how do you know that decisions are based on rational and statistical reasoning? Find out how to become a dynamic problem solver with the skills to make accurate decisions.