– Effective Business Communication

Communication is about getting the message across correctly. To do this, you need to have good speaking skills and good writing skills. If you have these skills combined with good listening skills and an interest in reading, you have all the potential to be a good communicator. What elements should the leader take into consideration to be more effective in interpersonal communication?

What is Communication? It is not simply the transfer of information, but rather its conversion into understanding. Communication comes from the Latin “communicare”, which means to transmit, to share or to make common. Communication is a two-way process (sender – receiver) of reaching mutual understanding, in which participants not only exchange (encode-decode) information, but also create and share meaning. In most organizational surveys, communication often tops the list of issues that prevent teams from being highly effective. Regardless of your level, your ability to communicate both strategically and interpersonally will allow you to be more effective as a manager, in addition to helping you develop other desirable qualities.

Setup rules from the start

Establish rules of engagement from the start. Create a Routine by defining a communication strategy. Be sure to convert the communication strategy into a detailed communication plan. Review effective communication strategies and techniques to ensure the free flow of information and ideas within your team, initiate schedule management (project plan) using communication tools and materials. A good, solid communications plan includes elements of both. Sending includes one-way methods, such as email and intranet, which are good for fast and wide distribution of news and other information sharing – when you just want employees to be in the know of something new. Listening involves two-way dialogue, such as holding team meetings or question-and-answer sessions. These are particularly effective if you want employees to change their behavior or get involved in something. The more changes you have in the business, the more consistent two-way communication you will need! Simple and repetitive messages are the key to effectiveness.

Communication as a link

Employees are an essential link between customers and our company. Employees with a solid understanding of the business and its main objectives are important because they are the essential link and the “front line” between the business and the customers. What is the impact on the customer (internal or external) if employees do not receive enough strategic communication? What if they don’t have enough interpersonal communication skills?

Talking about oneself

If you are a professional, you will often talk about yourself, both on formal and informal occasions. Depending on the occasion and the mood of the person(s) you are talking to, you should be able to change what you want to say. Watch the reaction and body language of the person(s) carefully to see if they are irritated or bored. In this case, make a decision on the spot and modify your script.

Facilitator of understanding

Employees don’t just want MORE communication…they want to know HOW key messages affect them. Therefore, it is essential for a manager to effectively “translate” or interpret messages to employees. Your role as a manager in this communication process is not simply to relay information but to facilitate the understanding process. Employees don’t just want more communication; They want to know how it affects their particular situation and how they can use this information to do their job better.

What form of communication is the most important? While you are speaking, how you present yourself is most important. Your dress, your posture, the movement of your body parts, eye contact and facial expression: you need to get all of these rights. There is no standard prescription for any of these drugs. You’ll have to decide the “how”, taking cues from the person(s) you’re addressing your speech to. Another important point is that your dress should be appropriate for the occasion. We not only need to be aware of the words we use to communicate, but also the body language and tone with which we do so. Surprisingly, WHAT you say is actually much less important than HOW you say it.